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Last updated 5/15/2018
Christopher Radko Gallery strives to ship all in-stock items within 1-3 business days. Pre-Order ornaments will ship as they arrive to our warehouse. For your convenience, we strive to ship complete orders, but please be aware some orders may arrive in multiple shipments. All orders ship Monday-Friday excluding federal holidays from our warehouse in Duluth, GA.
All payment transactions are processed at the time your order is placed to secure stock. This also applies for any Pre-Order items. You can edit your order at any time prior to shipment by contacting our Customer Service team.
If you need to edit the shipping address on your order prior to shipment, please contact our Customer Service team immediately at firstname.lastname@example.org. We may or may not be able to change the shipping address on packages that have already shipped.
At this time, we can only ship to one address per order. Please place one order per individual address. If you need assistance, please call our Customer Service team at 888.297.8850.
We ship by UPS or USPS from our warehouse in Duluth, Georgia. All Christopher Radko ornaments are shipped with an official Radko gift box and with the original Christopher Radko tag attached. If your order ships for free, we reserve the right to ship by the lowest cost shipper between UPS and USPS. If you prefer UPS or USPS, additional charges may apply.
Orders containing Pre-Order or Personalized items are NOT available for expedited shipping.
If you would like expedited shipping of your order, we are able to ship Overnight, 2nd Day Air or 3 Day air for an additional shipping charge. The shipping charge is based on the size, weight and final destination of the package. The cut-off time for same-day expedited shipping is 2:00 PM (EST). We reserve the right to ship by alternative methods.
Shipment confirmation emails will be sent automatically as soon as your order ships. Some orders may ship in multiple shipments. You can also check the shipment of your order by logging in to your Customer Account.
Orders shipping to Alaska or Hawaii will be subject to additional shipping charges and must be processed over the phone or by email. Please contact email@example.com if you have additional questions or need assistance.
Orders with a Canadian shipping address do not qualify for free shipping and will be subject to additional taxes, duties and/or tariffs, which are the sole responsibility of the customer. Please email us at firstname.lastname@example.org and our staff will be happy to assist you with a shipping quote.
Unfortunately, we are not able to offer international shipping at this time.
At this time, we do not offer gift wrapping services. However, all ornaments are shipped with an Official Christopher Radko gift box. You can also choose to include a custom Gift Message with your order at checkout!
Christopher Radko ornament orders over $45 are shipped FREE within the continental United States. Orders that ship in multiple shipments will not be subject to any additional shipping fees.
We strive to uphold the quality of an ornament upon delivery. Our team follows a packaging process to help ensure the safety of an ornament while it travels.
Christopher Radko Gallery orders over $300 will receive a FREE Christopher Radko ornament! Offer applies to current year ornament purchases only and cannot be combined with other free product offerings. Our Christopher Radko Gallery staff will select the Free Ornament(s) based on your order and available stock. Free ornaments may be from our retired collection. A maximum of three (3) free ornaments can be earned per order:
We do our very best to avoid sending duplicates based on your previous orders, but cannot make any guarantees that you will not recieve the same free ornament more than once. There are no exchanges permitted on free ornaments.
Our Christopher Radko Gallery staff is happy to make every attempt to accommodate any special requests you may have. If you have any questions, please do not hesitate to contact our customer service team at email@example.com or by phone at 888.297.8850
All special offers, free items and incentives will be valid while supplies last and require no prior notice to be revoked. Christopher Radko Gallery reserves the right to make offer substitutions as needed. Free retired ornaments will be selected by our Christopher Radko Gallery staff. Offers for free ornament clips, free ornament stands and free ornaments cannot be combined.
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