Christopher Radko Gallery Customer Service
Welcome to Christopher Radko Gallery (www.radko-christmas.com)! Christopher Radko Gallery is proud to be a premier Christopher Radko online retailer as well as a Christopher Radko Galaxy store. In addition to our online Christopher Radko Gallery, a full collection of Christopher Radko ornaments are available in our retail store, Peace, Love & Decorating, located just thirty minutes north of Atlanta at 3129 Main Street in historic downtown Duluth, Georgia.
Christopher Radko ornament orders of $35 are shipped free within the continental United States. Orders shipping to Alaska or Hawaii will be subject to additional shipping charges. Orders shipping to Canada do not qualify for free shipping and must be processed over the phone or by email. Please contact our customer service department if you have additional questions or need assistance.
Telephone number: 1-888-297-8850 or 678-606-0500
Christopher Radko Gallery (www.radko-christmas.com) is a division of Peace, Love & Decorating, Inc.
Christopher Radko Gallery - Ornament Return, Exchange and Damage Policy
All returns, exchanges and damage claims must be made within 10 business days from the date your order was received including damage and breakage claims.
Please note: No returns or exchanges can be accepted on any Christopher Radko ornament without the original Christopher Radko hang tag attached to the
ornament. Ornaments that have been personalized or customized are not available for return or exchange.
Obtaining a Return, Exchange or Damage Authorization Number
For all returns and exchanges including damage claims, please email
firstname.lastname@example.org or call our customer service department at 888-297-8850 or 678-606-0500 and request an Authorization (RA) number.
All instructions regarding returns, exchanges and damage claims will be provided at the time the authorization number is assigned.
If you receive an Christopher Radko ornament that is broken or damaged, all claims must be filed within 30 days from receipt of your order. Please save all packing and shipping materials until your claim has been resolved. All damage, breakage and shortage claims must be reported within 30 days.
All returns must have the original Christopher Radko hang tag attached. To remove the hang tag, please cut the tag to insure damage does not occur to the crown or fragile glass under the crown resulting from the tag being pulled off. Any damages that occur to the ornament resulting from the hang tag
being removed from the ornament are the customers responsibility.
Important note: any ornaments returned without a RA number will not be accepted.
Return and Exchange Shipping Fees and "Free Shipping"
Shipping fees incurred for refunds and/or exchanges are the buyers responsibility and will not be credited or refunded. If you are returning an ornament, the refund or credit you receive will be for the price paid for the ornament less our original cost to ship your order to you. If you are returning an ornament that was shipped to you with free shipping, the refund or credit will be for the price paid for the ornament less the cost for originally shipping your order to you.
Any ornament purchased with free shipping that is exchanged for another ornament will incur a standard shipping charge for the exchange transaction. Shipping a return or an exchange back to Christopher Radko Gallery is the responsibility of the purchaser and the cost will not be refunded.
Return and Exchanges for Orders Shipped with Free Merchandise
If all or part of an order which qualified for an incentive offer or free merchandise is returned, the refund amount issued will be less the charge of the free or complimentary item if the return prevents the remaining order total from qualifying for the incentive product(s) if the incentive product(s) is not returned.
Ornament Shipping Policy
Christopher Radko ornaments are shipped by Federal Express or USPS from our store in Duluth, Georgia. All Christopher Radko ornaments are shipped with an official Radko gift box and with the original Christopher Radko tag attached. If your order ships for free, we reserve the right to ship by the lowest cost shipper between Federal Express and USPS. If you prefer Federal Express or USPS, additional charges may apply.
Christopher Radko ornament orders over $35 are shipped for free within the continental United States. Orders outside the continental United States are subject to shipping charges and do not ship for free.
If you would like expedited shipping of your order, we are able to ship overnight, 2nd day air or 3 day air for an additional shipping charge. Our cut off time for expedited shipping is 2:00 pm, eastern standard time. If you require expedited shipping after 2:00 pm, please call our offices with your request. We reserve the right to ship by alternative methods.
Orders Shipping to Alaska or Hawaii
Christopher Radko Gallery orders shipping to Alaska or Hawaii or outside the continental United States do not qualify for free shipping and will be subject to standard Fedex Ground or USPS postal shipping rates. Our customer service department will contact you with the amount of these shipping charges and to arrange for payment.
Orders Shipping to Canada
Christopher Radko Gallery will make every effort to accommodate ornament orders shipping to Canada; however, orders with a Canadian shipping address do not qualify for free shipping. Please contact 888-808-3267 and our staff will be happy to assist you. Orders shipping to Canada may be subject to additional taxes, duties and/or tariffs which are the sole responsibility of the customer.
Special Ornament Requests
Our Christopher Radko Gallery staff is happy to make every attempt to accommodate any special requests you may have. If you do not see the Christopher Radko ornament you are looking, please email or call our customer service department, and we will make every effort to assist you in finding the ornament.