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FAQ


My Account

How do I create an account?

Creating an account with radko-christmas.com is the best way to keep track of your previous orders and earn Radko Reward Points! You can create an account online by clicking here.

Help! I forgot my username/password!

Your username is the email address you used to create an account. Please refer to Lost Password to reset your password. If you need more assistance with login information, please feel free to call at 888.297.8850 or chat with our Customer Service Team, Monday – Friday from 9:00am to 5:30pm EST.


Rewards and Gifts

What are Radko Reward Points?

Every $1 spent = 1 Radko Reward Point. Once you have earned 500 points, you can cash those points in at checkout for $20 off your order. For more information about our Rewards Program, click here!

How do I earn FREE ornaments?

Place an order over $300 and will will send you one (1) FREE ornament with your shipment. Orders over $600 will receive two (2) FREE ornaments and orders over $900 will receive three (3) FREE ornaments. You can earn a maximum of three free ornaments per order. For more information, click here!


Shipping

How much is shipping?

All orders over $45 qualify for FREE ground shipping. We ship via UPS or USPS. Expedited shipping is available for an additional fee. For orders under $45, you can select your preferred shipping method at checkout. Shipping fees are calculated based on item size, weight, and shipping destination.

Do you offer international shipping?

Unfortunately, we are not able to offer international shipping at this time. For more shipping information, please review our shipping policy here.

What is your process for shipping ornaments?

We take great care to ensure that these ornaments arrive safely. Ornaments are checked at least three times before they are shipped. You can read more about our shipping process here.


Payments

Why was my credit card charged?

All payment information is processed immediately to secure stock of your selection(s). You have the option to make changes or cancel your order at any time prior to shipment.

What forms of payment do you accept?

We accept all major credit cards as well as PayPal.


My Orders

What does Pre-Order mean?

Pre-Order means that new stock of that style is currently in production. Pre-ordering an item secures your stock as soon as it has arrived in our warehouse. Some Pre-Order styles may be delayed due to production delays. In the case of a delay, we will provide updates as soon as we can.

How do I remove an item or cancel my order?

Just contact our Customer Service Team with your order number and item(s) and we will be happy to edit your order and process a refund if necessary!

How do I save my cart so I can purchase later?

You must be signed in to your Customer Account to save your cart and access it later! Click on the cart icon at the top of the website and navigate to "View Full Shopping Cart". Scroll to the bottom of your list of ornaments, and click/tap the button that says "Save This Cart". Name your cart and hit "Save." You can go back and access your Saved Carts by signing in to your Customer Account.


Collector Questions

Do you carry any Retired Radko ornaments?

Select ornament styles are retired every year by Christopher Radko and are no longer produced. Due to popularity, we tend to sell out of Retired ornaments quickly, and once they are gone, we are not able to restock them. You can browse our Retired ornaments here.

Can you tell me the value of my retired ornament?

Unfortunately we are not able to provide valuation services.

How can I find out about about new ornaments and promotions?

By subscribing to our email list, you'll be the first to know about new styles, exclusive ornaments, and special offers we have coming up!

When is your signing event?

We have a special signing event with a Christopher Radko artist every December at our brick and mortar store located at 3129 Main St. Duluth, GA 30096. Sign up for our email list to be the first to hear about all of our special events and promotions!